Order tracking

How you follow your order, step by step

Every MF Imports order gets its own private page: you see which stage it is in, when your trailer leaves and which pieces are on board. This is a sample with made-up data so you know what to expect before you buy.

Sample page

This is not a real order. The data, dates, amounts and carrier are made up to show how tracking looks. Your real order gets its own private link.

Sample page

EJEMPLO-1042

Order Progress

  1. New

    25/08/2026

  2. Confirmed

  3. In production

  4. Scheduled

    30/10/2026

  5. Picked up

  6. Shipped

  7. At customs

  8. In transit

  9. At warehouse

  10. Delivered


Your shipment

Sample outstanding balance: $1,977.00 USD

To ship your order, the balance must be paid in full.

If the ship date arrives and a balance is still pending, your order won't be able to leave on this trailer, and we'll schedule it on the next available shipment once it's paid.

Estimated departure date

October 30, 2026

Estimated delivery

November 6, 2026

Carrier

Transportista de Ejemplo S.A. de C.V.

Tracking number

Assigned on departure

Shipment number

EMB-EJEMPLO-07

Trailer stops

Consolidated trailer with 2 stops

Dates are estimates and may shift depending on the carrier; we let you know about any change by email and WhatsApp.


Products

The whole order ships together (EMB-EJEMPLO-07)

Silla Irlanda

Sillas

Silla Irlanda

Madera de parota, acabado natural

Unit Price

$120.00

Quantity

24

Total

$2,880.00

Banco Luna Alta

Bancos de bar

Banco Luna Alta

Asiento de piel, altura de barra

Unit Price

$165.00

Quantity

6

Total

$990.00

Mesa Corotu

Mesas

Mesa Corotu

Cubierta de una sola pieza

Unit Price

$480.00

Quantity

4

Total

$1,920.00

Base cuadrada

Bases

Base cuadrada

Herrería negra mate

Unit Price

$95.00

Quantity

4

Total

$380.00

Lámpara Lechuga

Decoración

Lámpara Lechuga

Barro vidriado de Tonalá

Unit Price

$140.00

Quantity

3

Total

$420.00

Sample order total

$6,590.00 USD

Illustrative amounts. Not a quote: the prices for your order come from your formal quote.

Order tracking

The 10 stages of your order

Your order moves through these stages. The tracking page marks which one you are in and the date each one happened.

  1. 01

    New

    We received your order. It has not entered production yet.

  2. 02

    Confirmed

    With the 35% deposit your order is confirmed and joins the production queue.

  3. 03

    In production

    Our artisans are building your pieces in the workshops of Tonalá and Guadalajara, Jalisco.

  4. 04

    Scheduled

    Your pieces are finished and assigned to a trailer with a departure date. The shipment number shows up here.

  5. 05

    Picked up

    The carrier picked up your pieces. They leave on the scheduled date, once the balance is paid.

  6. 06

    Shipped

    The trailer left for the border. This is the stage where the tracking number is assigned.

  7. 07

    At customs

    The shipment is at the border crossing, with customs paperwork under way.

  8. 08

    In transit

    It cleared customs and is on its way to our warehouse or straight to your address.

  9. 09

    At warehouse

    It arrived at our Dallas, Texas warehouse, and final delivery is coordinated from here. If your order goes straight to your address, it skips this stage.

  10. 10

    Delivered

    Your pieces are in your restaurant.

How it works

How it works

The link comes to you

When your order is confirmed we send your private link by email and WhatsApp. No username or password to remember: open the link and everything is there.

It updates when something actually happens

The page does not move on a schedule: it moves when your order moves. Every time it changes stage or a date shifts, we tell you by email and WhatsApp.

You see your trailer, not everyone else's

Our shipments travel in consolidated trailers with several stops. Your page tells you how many stops yours has and which of your pieces are on board, never another customer's order.

From the workshop to your restaurant

An order takes 10 to 12 weeks of production from the deposit, plus transit into the United States. Tracking covers the whole route: workshop, trailer, customs, Dallas warehouse and delivery.

FAQ

Frequently asked questions

How do I get into my order tracking?

Through the private link we send by email and WhatsApp when your order is confirmed. It is a unique address for your order: no username or password needed. If you lost it, write to us and we will resend it.

Why does my order not have a departure date yet?

The date is assigned once your pieces are finished and there is a trailer scheduled for your route. Until that happens the page says so plainly instead of inventing a date. As soon as it is scheduled, we tell you by email and WhatsApp.

Are the dates I see final?

No, they are estimates. They depend on the carrier and on customs paperwork, and they can shift. Whenever a date changes we let you know; you do not have to keep checking the page.

How long does a full order take?

10 to 12 weeks of production from the deposit, plus transit time into the United States. Large orders may be split across more than one shipment; in that case your page tells you which pieces travel in each one.

Your order will look like this too

Quote your pieces and, once confirmed, you get your tracking link by email and WhatsApp.

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